On behalf of the team at LifeQ, we’d like to say a huge

'THANK YOU'

Now that the pilot is complete, the final step is to roll back your device and return to the original Garmin vívosmart HR experience and all its amazing features.

ROLL BACK PROCESS

How to return your device to its original settings:

Step 1:

After you’ve received the email letting you know the pilot is complete, connect your Garmin vívosmart HR to the LifeQ Exchange App and follow the on-screen instructions to return it to the original Garmin features and settings.

Step 2:

Once the original Garmin configuration has been installed, disconnect your device from the Exchange App and allow the automatic update to complete.

The LifeQ Exchange App will be uninstalled from your computer at the same time.

Step 3:

All you need to do now is link your device to the Garmin Connect app, and and voila! You’re done!

How to setup your Garmin vívosmart HR device:

Please ensure that all of the LifeQ software is removed from your device AND computer prior to downloading the Garmin Connect application

To setup your Garmin vívosmart HR as if it were new, go to garminconnect.com/vivosmarthr and follow the Getting Started steps to link your device to your smartphone and/or computer.

Please click here to view the Garmin vívosmart HR Owners Manual as well as the Important Safety and Product Information.

How your experience will change

After your device has been returned to its original settings, your vívosmart HR will regain full Garmin functionality, and you will notice some changes in the way data is collected, uploaded and reported.

Along with the usual Heart Rate, Steps, Stairs and Calories metrics, the vívosmart HR will also display your Average, Low & High Heart Rates, Intensity minutes and Distance travelled on the device itself.

The Bluetooth connectivity on your vívosmart HR device will now be enabled, allowing you to sync it wirelessly to your smartphone. You will be able to receive notifications (incoming calls, WhatsApp messages, emails etc.) on your device as well as control music on your phone. The battery life on your device will also be extended, and should now last up to 5 days.

While the LifeQ enabled Garmin vívosmart © HR made use of the LifeQ Exchange App and LifeQ User Portal for uploading and reporting data respectively, the standard Garmin vívosmart HR makes use of a single tool, Garmin Connect, for registration, syncing data and reporting on your activity. The application can be installed on your smartphone as an app or on your computer, and makes use of the device's Bluetooth or USB connection to upload your data.

The dashboard on the Garmin Connect app is fully customizable so that you can keep an eye on the stats that really matter to you. With Garmin Connect, you will also be able to connect to friends to share and track each other’s data.

SUPPORT

Now that you own a fully-operational Garmin vívosmart HR device, support will be handled by the Garmin Support Team. To contact them, please use the following details:
Garmin Connect Visit the help site at connect.garmin.com/help
vívosmart HR 1. Visit the Garmin Support Center (support.garmin.com)
2. Enter vívosmart HR into the device field, or click "My question is not about a product"
3. Select a topic or search for your issue
4. If still needed, scroll down the results page and click on one of the contact options (Chat, Call, Email)
OR email product.support@garmin.com
Charging cable replacement Visit support.garmin.com OR purchase a new cable here
Device failure and replacements Email the LifeQ Support team at support@lifeq.com

Limited Warranty

In the event of a hardware malfunction not due to any of the causes mentioned in Garmin's Limited Warranty as mentioned below, please contact support@lifeq.com to arrange for a replacement device.

The vívosmart HR is under warranty for one year from date of purchase.

"Date of purchase" refers to the date the device was issued to the consumer (pilot participant).

This Limited Warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of Garmin; (v) damage to a product that has been modified or altered without the written permission of Garmin, (vi) damage to a product that has been connected to power and/or data cables that are not supplied by Garmin.

TROUBLESHOOTING

Having trouble returning your device to its original Garmin settings?

Try these basic troubleshooting tips to help resolve the problem:

If your firmware update fails:

Disconnect your device from the computer, wait until the Time and Date screen appears on the device and then reconnect the device to your Exchange App.

If you still experience problems installing the firmware; open the Exchange App menu and select Quit. Then reopen the Exchange App and connect your device.

Please contact support@lifeq.com if this problem persists

To manually uninstall the LifeQ Exchange App:

Windows PC:

  1. Open the LifeQ Exchange App menu and select ‘Quit’
  2. Open the Start menu and navigate to the Control Panel
  3. Open ‘Programs’ and find ‘Programs and Features’
  4. Select lifeq-exchange and click Uninstall

Mac:

  1. Open the LifeQ Exchange App menu and select ‘Quit’
  2. Open Finder and navigate to ‘Applications’
  3. Right click on the lifeq-exchange application and select ‘Move to Trash’

The LifeQ Exchange App will then be completely removed from your computer.